Jeff Stemke, Knowledge Strategist von Chevron spricht in einem Interview über seine Sichtweise auf Knowledge Management.
„Knowledge itself is not something you can manage; you can manage people. But you can accelerate the flow of information and knowledge from one person to another. What’s important is that you’re solving a business problem; you’re not managing knowledge for its own sake.“
Zu den Business Problemen meint Jeff Stemke:
„It should start with the business problem the company is facing. How can you improve business performance or increase workforce productivity, how can you solve problems better than you did in the past, how do you accelerate competency because you’re always going to have new people coming in? This is where KM methods work well.“
Die Entwicklung von Wissensmanagement im Laufe der Jahre fasst er so zusammen:



